A WOMAN is concerned about a step in a Barnstaple Tesco store after her 86-year-old mother fell over it and seriously injured her shoulder.
Christine Calder, from London, had gone with her mother, who lives in Bishops Tawton, to the Tesco Express store in Barnstaple High Street when her mother fell and suffered cuts and bruises to her face, broken glasses and an injured shoulder.
Mrs Calder said her mother needed an operation to replace part of her shoulder joint, but said no apology had been received from Tesco aside from an anonymous hamper which was delivered with no written note.
She is now appealing for something to be done about the step to stop it causing further injuries.
Mrs Calder said: “It is well marked, there is a ‘caution’ sign above it, but during my visit one lady failed to see it on her way out and narrowly missed an accident.
“Anecdotal evidence suggests this step has been causing problems all along.
“The nurses in the hospital already knew about it. My mother’s postman has heard about it from other customers. The local pub is full of people who know of someone who has tripped over it.”
She said the solution would be to install a ramp in its place.
Mrs Calder said the cost of her mother’s injury, which happened in November, was likely to be significant and it would take around three months before she was well again.
“What happened to my mother was an accident,” she said. “She knew the step was there, but all the same she fell over it and for the meantime this has ruined her life. The physiotherapist says her shoulder will never be 100% again.”
Mrs Calder said she had since been contacted by a Tesco representative regarding compensation.
She said: “We want her story to have been of some benefit to the community, if Tesco can be persuaded to fix it, regardless of whether or not it is within the law as it stands.”
Tesco spokesman Christina Goulding said: “We are sorry to hear about Mrs Calder’s mother’s accident, and wish her a speedy recovery. We have spoken with her and sent a hamper.”