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Woman concerned after 86-year-old mother falls over step in Barnstaple Tesco shop

By NDJFran  |  Posted: January 16, 2014

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Tesco Express in Barnstaple High Street

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A WOMAN is concerned about a step in a Barnstaple Tesco store after her 86-year-old mother fell over it and seriously injured her shoulder.

Christine Calder, from London, had gone with her mother, who lives in Bishops Tawton, to the Tesco Express store in Barnstaple High Street when her mother fell and suffered cuts and bruises to her face, broken glasses and an injured shoulder.

Mrs Calder said her mother needed an operation to replace part of her shoulder joint, but said no apology had been received from Tesco aside from an anonymous hamper which was delivered with no written note.

She is now appealing for something to be done about the step to stop it causing further injuries.

Mrs Calder said: “It is well marked, there is a ‘caution’ sign above it, but during my visit one lady failed to see it on her way out and narrowly missed an accident.

“Anecdotal evidence suggests this step has been causing problems all along.

“The nurses in the hospital already knew about it. My mother’s postman has heard about it from other customers. The local pub is full of people who know of someone who has tripped over it.”

She said the solution would be to install a ramp in its place.

Mrs Calder said the cost of her mother’s injury, which happened in November, was likely to be significant and it would take around three months before she was well again.

“What happened to my mother was an accident,” she said. “She knew the step was there, but all the same she fell over it and for the meantime this has ruined her life. The physiotherapist says her shoulder will never be 100% again.”

Mrs Calder said she had since been contacted by a Tesco representative regarding compensation.

She said: “We want her story to have been of some benefit to the community, if Tesco can be persuaded to fix it, regardless of whether or not it is within the law as it stands.”

Tesco spokesman Christina Goulding said: “We are sorry to hear about Mrs Calder’s mother’s accident, and wish her a speedy recovery. We have spoken with her and sent a hamper.”

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3 comments

  • Pravda  |  January 16 2014, 11:35AM

    Look where you're going? Is that such a difficult concept? I helped up a lady in Morrisons (Bideford) after she'd fallen over, on a completely flat floor inside the store. She had black eyes and all sorts, I thought she needed an ambulance to be honest. However she told me often fell and the injuries I saw were from previous accidents. I guess the moral of the story is that old people have more falls than typical in others. I'm going to try for a hamper myself though - very generous of the store.

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  • ndjtom  |  January 16 2014, 8:09AM

    Funny - old people are always telling youngsters to "look where you're going", "pay attention", etc., but when an old person doesn't look where they're going, they want sympathy and an apology.

    |   3
  • ArtfulDodger  |  January 16 2014, 7:44AM

    If I know something is hot I don't touch it, this is ridiculous, Tesco have signs all the way to Bideford almost, warning about the step....what next the Council will be asked to remove all the pavements? in case people fall off them, while I feel sorry for the woman in question my advice would be pay attention to where you are going, exspecially as you get older! :-)

    |   5

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