OVER the Christmas period I was taken very ill with a serious chest infection which gradually got worse. My family phoned the doctor and was told he couldn't do a home visit for five hours so my daughter and son phoned the paramedics.
I was so scared and frightened that I wanted to be taken into hospital as quickly as possible.
Within five minutes of their call, Tom and Andy arrived. They calmed me down, and assured me that they could help me and do all the tests necessary to give me a full and proper diagnosis of my condition.
As by this time I had panicked so much and was very incoherent, they spoke with my son asking all the appropriate questions, and then talking with me with so much compassion, warmth, care and support, that I was able to start to relax. Tom assured me that they would do every necessary test available to make sure that I got the very best treatment and help possible.
After they had done all the tests they were able to tell me that I could stay in my own home and that going to hospital wouldn't help me more than the help I was getting from them. Tom even phoned the cardiology department at Exeter to give them my heart readings and to reassure me that all was well.
No two people could have done more for me, and been more supportive or caring and were able to reassure me that I would get the best care staying at home rather going to hospital and waiting for four hours in A&E only to be sent home.
How can we thank these wonderful paramedics for what they did for me that day, and for all the amazing help and support and expertise they are able to give anyone in desperate need of medical attention? I can never be more grateful to Tom and Andy.
We hear such terrible stories of people being let down by the NHS but when two paramedics become angels of mercy I think we must applaud their wonderful work, and I hope in our community people will be re-assured by my story and know that they could never be in more safe hands than with our wonderful North Devon Paramedics.
Thank you will never be enough – you will always be my unsung heroes.