FIRST Great Western has been ranked among the worst in the country for customer satisfaction, in a study carried out by rail customer watchdog Passenger Focus.
The train firm, which runs mainline services in and out of Barnstaple and Tiverton Parkway, responded to the findings by saying it is working on building better trust with its customers.
The watchdog said many passengers did not feel train companies were "on their side" and did not trust them to provide a good day-to-day service.
The firm said it recognised problems and it was working to solve them.
The study looked at:
Value for money
Helpful staff on trains
Helpful staff at stations
The watchdog said: "To build greater trust with passengers, it is important not only to deliver a punctual and reliable service but also to build a stronger relationship with passengers, this being based on communicating openly and honestly."
A spokesman for First Great Western, said: "We recognise that there is this trust issue that affects not just FGW, but affects the railway as a whole.
"We recognise that it is something that we need to tackle if we want to build the relationship with customers that we want."