DAMIEN Mills, communication officer for Devon Doctors who treated Tyler before he was referred to Caroline Thorpe ward, said: "Devon Doctors is always concerned when anyone using its service feels they have cause for complaint.
"Had Mr Martin and Ms Chichester raised their grievances with us, we would have undertaken a thorough investigation but, at this point in time, they have not done so and, therefore, we are unable to comment on the treatment their child received.
"However, we have the utmost confidence in our clinicians and are extremely surprised that anyone would have cause to question their compassion, understanding, or clinical competence.
"Devon Doctors has no involvement in the Caroline Thorpe ward at North Devon District Hospital and, hence, is unable to comment on any issues appertaining to it."
Once he was referred to Caroline Thorpe ward, the hospital say he was referred at 11.30pm, seen by a junior doctor at 11.55pm and then a senior doctor at 2.15am.
Dr Julian Cox, consultant paediatrician and lead clinician for paediatrics, said: "Having a poorly baby can naturally cause concern and anxiety for parents. Our clinicians followed the correct process, carrying out a detailed examination and observing the baby on the ward. Babies with this condition are not normally given any medication.
"The parents were reassured that their baby was well enough to go home and were given the option of phoning the ward and bringing their child back in for assessment if they thought he was becoming less well, which didn't happen."