VODAFONE mobile phone customers in Combe Martin are frustrated after being without a signal in the town for nearly a month.
A number of users said they planned to change networks. These include a Parkinson’s sufferer who relies on his mobile for when he needs assistance.
A problem with a mast was responsible for the lack of service which started affecting Combe Martin at the beginning of January, according to Vodafone.
The mast was fixed on January 25 but customers have said signal is now intermittent.
A Facebook page dedicated to the network’s “bad signal and customer service” has 212 members.
Sports therapist Joanne Lewis called the situation “disgusting”.
She said endless correspondence with Vodafone and difficulty liaising with clients had made for a stressful month.
“It’s been very, very, very frustrating,” she said.
“I’ve completely lost faith in Vodafone.”
Joanne decided to move to a different network but said she had been “passed from pillar to post” and now has two contracts – one with Vodafone and a new one with Orange.
She said bad customer service and unclear policies made cancelling a contract difficult, adding: “These companies should be exposed.”
Antony Garner, who suffers from Parkinson’s, said he was not interested in compensation but simply wanted to be able to use his phone.
Given the length of time the signal has been down, Antony also investigated changing to a different network.
“They have said, as I recently renewed my contract, I would have to pay more than £300 to cancel it,” he said.
“Considering they’re no longer providing any service in my area I think they have broken the contract and should let me leave.”
Anthony said he relied on having a functioning mobile phone so he could call for help when he needed it.
Vodafone spokesman Jane Frapwell said the company was sorry.
She said: “The local mast developed a fault in early January which required engineers to climb the mast to replace hardware.
“Unfortunately, while this worked initially the mast failed again due to a transmission problem.
“We replaced the transmission link on January 25 and the site has been up and running since.”
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