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Care home must meet standards

By North Devon Journal  |  Posted: November 08, 2012

REPORT: Fairlea care home. Pic: Mike Southon Ref: BNMS20121106D-002_C

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LEAVING an injured resident without adequate care, staff not having up to date training, and care plans not being reviewed has led to care home failing some basic standards.

Fairlea care home, in Chope Road, Northam, failed to meet three of the five standards required by health watchdog the Care Quality Commission (CQC) in a recent inspection.

The home is run by Devon County Council and provides residential care for 33 elderly people.

The report, published at the end of October, outlines whether the care provider has met the five CQC standards, including people using the service are given respect and sufficient care, the level of safeguarding is sufficient, and standards of staffing and management are sufficient.

Fairlea has failed to meet the standards of providing care and treatment that supports people's needs, and staffing and the quality and suitability of management.

However praise for the staff and the care they give is also included in the report.

The inspector wrote: "We saw there was a good rapport between care workers and the people who used the service.

"A visitor told us she would take any concern to the registered manager and it would be dealt with straight away."

For each of the three areas that failed to meet the standard the CQC has asked for action to be taken to ensure the home meets the standards as quickly as possible.

The CQC has received an action plan and inspectors will return in the near future to monitor the home's progress.

A Devon County Council spokesman said: "The CQC's concerns are linked with record keeping rather than a reflection of the quality of the care provided, which they conclude is of high standard.

"They quote a visitor who said they could not think how care could improve, and that people are happy with their care and that staff are helpful.

"We do however take CQC's findings very seriously and the new manager has already introduced actions to address their comments."

He said the appointment of a new manager was not as a result of the report's findings.

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